Warranty Information
Manufacturer's Warranty
All products come with a standard warranty provided by the manufacturer, covering defects in materials and workmanship.
Repair & Replacement
During the warranty period, defective products will be repaired or replaced at the discretion of the manufacturer.
How to Claim
To make a warranty claim, please contact our support team with your proof of purchase and a description of the issue.
Warranty Periods
Warranty periods vary by product and manufacturer. Please refer to the product description page for specific warranty information. General warranty periods are as follows:
- Renewable Energy Products (Solar Panels, Inverters): 2 to 25 years, depending on the component.
- Home & Kitchen Appliances: 1 to 2 years.
- Consumer Electronics: 1 year.
What is Not Covered by Warranty?
The warranty does not cover:
- Damage caused by accident, misuse, abuse, or neglect.
- Damage caused by power surges, improper installation, or failure to follow the user manual.
- Products with altered or removed serial numbers.
- Normal wear and tear, including cosmetic damage.
- Consumable parts, such as batteries or filters, unless failure has occurred due to a defect in materials or workmanship.
Making a Warranty Claim
To make a warranty claim, please contact our customer support team at support@horizonmall.store. You will need to provide:
- Your order number and proof of purchase.
- The serial number of the product (if applicable).
- A detailed description of the issue, along with any photos or videos that may help diagnose the problem.
Our team will coordinate with the manufacturer to facilitate the warranty claim process on your behalf.