Frequently Asked Questions
Have questions? We’ve got answers. Here are some of the most common questions we receive from our customers. If you can’t find what you’re looking for, feel free to contact us.
We accept a variety of payment methods, including major credit/debit cards (Visa, Mastercard), bank transfers, and USSD payments. All transactions are secure and encrypted.
Delivery times vary based on your location. For orders within Lagos, delivery typically takes 1-3 business days. For other states across Nigeria, it can take 3-7 business days. You can track your order using the tracking number provided in your shipping confirmation email.
Yes, we do! We have a network of certified technicians who can handle the installation of solar panels, inverters, and battery systems. Please contact our support team after your purchase to schedule an installation. Note that installation services may incur additional charges.
We have a 7-day return policy for most items. The product must be unused, in its original packaging, and in the same condition you received it. Please visit our 'Returns & Exchanges' page for more detailed information.
Absolutely. All our products come with a manufacturer's warranty. The duration and terms of the warranty vary by product. You can find specific warranty information on each product's page or on our 'Warranty' page.
Once your order has been shipped, you will receive an email with a tracking number and a link to the courier's website. You can use this information to track the status of your delivery in real-time.